Privacy Policy

Record Removal Request

If you simply require your record to be removed from our database, please e-mail dataprotection@tracesmart.co.uk and the appropriate forms will be e-mailed to you. We will consider all removal requests and no fee is payable.  Alternatively, you can request the record removal forms by writing to us at the following address:

Record Removal Department
Tracesmart Ltd
2 Sovereign Quay
Havannah Street
Cardiff
CF10 5SF

Subject Access Request

If you wish to establish whether your personal details are contained within our database, you may process a subject access request under the Data Protection Act 1998 by writing to the following address:

Data Protection Compliance Officer
Tracesmart Ltd
2 Sovereign Quay
Havannah Street
Cardiff
CF10 5SF

An official fee of £10.00 per person should be enclosed made payable to Tracesmart Limited.

Alternatively, you may search your record online by using our address finder.

Tracesmart Customer Personal Information

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

We collect information about you for two reasons: to process your order and to provide you with the best possible service.

By subscribing to our newsletter you agree to receive marketing e-mail from our group. The type of information we will collect about you includes your name, address, phone number and email address. If you wish to opt-out from our newsletter, you may do so by entering your My Account and updating your personal details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by entering your My Account. If you find any inaccuracies, we will delete or correct it promptly.

The personal information, which we hold, will be held securely, in accordance with our internal security policy.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at privacy@tracesmart.co.uk

Acceptance of Terms

You acknowledge agreement to Tracesmart’s privacy policy by using our website. If you do not agree with our policy, please do not use this website.

Data Protection

Tracesmart Limited is registered under the Data Protection Act 1998 with registration number Z708281X.

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