Privacy vs Customer Experience in Financial Services
This whitepaper contains UK findings from global research by LexisNexis® Risk Solutions. The UK study interviewed Millennials, 18 and 34 years old, from a wide variety of backgrounds and aims to lift the lid on their needs, to give financial institutions the insight to build a better, smoother and safer digital future.
Topics covered include:
How much friction will UK Millennials tolerate when opening new bank accounts or credit cards?
Top security and privacy concerns including identity theft and data handling
Attitude towards device usage for online banking including mobile browsing security and preference for payment methods
How UK millennials’ view of financial services compares with their international counterparts
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