UK Millennials - Retail Study | LexisNexis Risk Solutions UK

UK Millennials Study

Privacy vs Customer Experience in Retail

Internet connected devices have seen huge uptake across generations, but Millennials have embraced them like few others. Customer privacy concerns are set to increase as society becomes more digitally connected, and retailers must take proactive measures now to protect their best interests.

The findings of this study offer valuable insight into Millennials payment preferences, attitudes towards information sharing and levels of trust when transacting online.


The Millennial Retail Customer:

Privacy vs Customer Experience

Identity Verification and Identity Alerts
Identity Verification and Identity Alerts
Document Checks
Document Checks
Document Checks
IDU Identity Checks Step 4 - Instant results are clearly displayed in an expandable report containing granular information and a final score based on your bespoke scorecard of either Pass, Fail or Refer.

The convenience and flexibility that online shopping offers still prevails even though Millennials are uneasy sharing personal information. With limited trust of ecommerce, retailers must address privacy concerns to meet the demands of this digital-savvy generation.



To find out how LexisNexis® Risk Solutions can help you to identify and protect your Millennial customers online, contact us today


Fraud Prevention Icon

Fraud Prevention

Our range of data solutions will help to mitigate fraud throughout the customer lifecycle; our IDU® product is designed to prevent and detect fraud, whilst our online tracing and investigation facility can be used to investigate fraud.
Identity Checks Icon

Identity Checks

Electronic identity checks are increasingly employed and adopted by businesses and organisations everywhere. IDU® is one of the most powerful electronic identity check solutions available in the UK.
Age Verification Icon

Age Verification

Preventing minors from purchasing age-restricted goods is the responsibility of all those trading online; IDU® delivers a remote and effortless age verification process, ideal for online retail.

UK Millennial Study:
Comprehensive survey of 400 Millennials, deployed during April-May 2016.
Respondents represented both younger (18-24 years old) and older (25-34 years old) Millennials in the UK.
The overall margin of sampling error is +/- 4.9% at the 95% confidence level.
Data reflects the UK Millennials population based on weighting to UK Census.
Share: